To ensure a positive, transparent relationship with our customers and streamline the order process, ND & JD Furniture has established the following terms and conditions. These guidelines are designed with input from our management team to protect both buyers and the business. By placing an order with us, you agree to comply with the terms outlined below.

Key Customer Rights and Business Policies Include:

• Delivery Terms

• Money-Back Guarantee

• Order Cancellations

• Damaged or Defective Goods

• Refund and Return Policy

• Exchange & Return Conditions

Delivery Terms

Delivery Charges & Timelines

• Free delivery is available across London and within a 50-mile radius of the city.

• For delivery beyond 50 miles but within a 100-mile radius, a £50 delivery fee applies, with estimated delivery within 5–7 working days.

• Customers located over 100 miles from London will incur an £80 fee, with delivery expected within 5–10 working days.

Delivery Coordination

Our delivery team will reach out to schedule a convenient delivery date and time. Please ensure someone is present to receive and check the item.

Important Delivery Notes

• Providing an accurate delivery address is the customer's responsibility.

• If your floor does not have a lift, and you're on the third floor or above, a £10 fee per floor applies. This fee is charged by the courier, not ND & JD Furniture.

• If a delivery is refused, the associated delivery cost will be deducted from your refund.

• If a delivery address change is required after dispatch, a new courier fee will be charged to reschedule the delivery.

• We do our best to meet the stated delivery windows; however, delays may occur due to external circumstances.

Order Cancellations

We understand that plans change. Please review our order cancellation policy carefully.

Cancellation Window

You may cancel your order within 24 hours of placing it. Contact us as soon as possible to request cancellation.

If the Order Has Already Shipped

If your order has already been dispatched within the 24-hour window, return courier charges will be your responsibility.

Cancellation After Delivery

Returns after delivery are allowed under these conditions:

• Return shipping costs must be paid by the customer

• The item must be unopened, unused, and in its original packaging

• Our team will inspect the item before approving a refund

Refund & Return Policy

ND & JD Furniture offers a 14-day money-back guarantee. If you change your mind within this period, you can return the item. Once it is received and inspected at our return depot, your refund will be processed via the original payment method. This process may take up to 7 working days.

We also offer courier collection services for returns. Fees vary based on item type and delivery location.

Return Conditions

To qualify for a return, the following conditions must be met:

• Item must be unused and in resellable condition, with original packaging intact

• Clearance items are non-returnable

• Items must not be assembled, modified, or fitted in any way

• For hygiene reasons, mattresses cannot be returned once opened

Damaged or Incomplete Deliveries

We take great care to package your items securely. However, if you receive a damaged product or are missing components, please notify us immediately.

Replacement Parts

If damage or missing parts are reported upon delivery:

• We will send replacement parts free of charge

• Lead times for parts may vary from 2 to 14 working days

• If you decline replacement parts, a return can be arranged under our standard return policy

• In cases where a replacement isn’t possible, a full refund and free collection will be provided

Submitting a Return or Requesting Help

To request a return, exchange, or report a missing item, please contact us with your order details:

📧 Email: NDJDfurniture@gmail.com
📱 WhatsApp/Phone: 07459 126582
🌐 Website: www.ndjdfurniture.com

Please include your full name, order number, and a brief description of the issue so we can respond promptly.

Policy Updates

ND & JD Furniture reserves the right to update or revise these terms at any time. The version in effect at the time of your order will apply. We recommend reviewing this page periodically for any changes.

If you have any questions or concerns regarding these terms, our customer support team is happy to help.